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We have tried to answer most of your queries.

EPrarthana Safe Shopping Guarantee

The EPrarthana Safe Shopping Guarantee protects you while you shop at EPrarthana.com, so you never have to worry about credit card safety.
No questions asked! We guarantee every transaction you make at EPrarthana.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card if you've shopped at EPrarthana.com
Why shopping at EPrarthana is safe!
Safe Payment Gateway
When you pay by Visa / Master card at EPrarthana.com, the credit card details are entered by you directly on the Bank secure server and are not captured or stored anywhere else.
Safe Technology
Our secure server software (SSL) is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Our Guarantee
In case of fraudulent charges to your credit card linked to shopping at our site, EPrarthana.com will cover the entire liability for you. EPrarthana.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at EPrarthana.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.


Paying by Credit Card

We accept Visa & Master credit cards.
If you're paying by a Visa Card / Master (i.e. if you have chosen Visa as your payment option), you will be serviced by our payment gateway, where you can enter your credit card number and expiry date.
Please note that, in the case of Visa cards, your credit card details are NOT entered in EPrarthana server, but only on the ICICI server. Hence, we neither capture your credit card details nor store them in our server.
You can however, safely enter your entire credit card number and expiry date via our secure server, which encrypts all submitted information.
Note: For international (Non-Indian) bank issued credit card transactions, you might incur a nominal service fee / exchange fee. This fee is not levied by EPrarthana or by our bank. This fee is levied by your Credit Card issuing bank. Hence no claims for this would be entertained by EPrarthana


Paying by Net Banking

We offer Net Banking through several Banks like
  • ICICI Bank
  • HDFC Bank
  • PNB
  • Kotak Mahindra Bank
  • Citi Bank
  • Federal Bank. etc.,
Customers can pay through their net bank accounts for purchases made on EPrarthana. Clicking on either of these payment options will take you to the respective bank's web site, where you can proceed with money transfers for products bought at EPrarthana.
Once you have made the payment, your shopping is complete and you can sign out. EPrarthana will send you an order confirmation via e-mail.


Paying by Demand Drafts

You can send a Demand Draft in Indian Rupees or your local currency for your Order Amount to the following address

Sun Software Solutions Pvt. Ltd.
1st Floor ,
26, Sathya Illam ,
Indira Gandhi Street, Palayapalayam,
Erode - 638 011,
Tamilnadu, India.

Please mention your order number on the reverse of the Demand Draft


Paying by COD

We accept Cash On Delivery.


Cancelling an Order

You may cancel your order partially or fully that has not yet entered the Executed Status by sending an email to support@eprarthana.com. To know the status of your order, wether it has been Executed, please visit the Order Status Page and check the status of your Order by providing your Order Number and Email ID.


Refund Process

If for any reason you cancel your order, or if there is a situation where the pooja cannot be executed on the specific date or at the temple you have selected, you will be intimated and your order amount will be refunded back to your credit card account.

How much does it cost for shipping?

You can select the mode of shipping you want from the check out page.We have 2 options for Customers in the US

Overseas - Direct delivery from DHL - Based on the weight of items selected (Minimum 13.00 US$)

Within India - Direct delivery from Blue Dart - Based on the weight of items selected (Minimum Rs 40.00)


Why perform Archanas / Poojas

An Archana or Pooja is performed to a particular God/Goddess to thank them for all that they have done. It is also performed so that God will help us and guide us in future in all our endeavors.


How do I order for Archanas / Poojas online?

We've made ordering online as simple as possible for you.

1) Just Click on the 'Add to Pooja' or 'Add to Archana' button for the temples you like to perform an archana.

2) On the page showing the list of temples fill in the necessary shipping information. (Note if you have registered with us, which is free of cost you do not have to fill in all the information again. We will retrieve it from our database). Tell us who you want to send the blessings to (Recipient Information). Tell us who you are (Sender Information). Provide a card message and any special delivery instructions in the message box.

3) If any of your shipping information is incomplete, you'll be asked to fill it in before continuing.

4) Please check out the dates, Names and Nakshatras of persons in whose names archanas are to be performed before you place your order.


When will you send the blessings?

If you have chosen Direct delivery from FedEx as your shipping mode, your Prasadam and gifts will be shipped the same day the pooja is performed. If you have chosen to receive the package from our US Office we will send it in groups of 4 packages.


How do I perform Archana to deities other than the main deity in a particular temple?

To perform an Archana to a deity other than the main deity, add the temple first to the Archana and then mention the deity name to which Archana is to be performed in the comments box, when you fill in the other details like name, address etc.


Can I perform archanas to different temples on different dates?

Yes you can perform Archana to different temples on different dates. First add all the temples of you choice into the Archana Basket and select the different dates for different temples in the Checkout Page.


If I perform archana to different temples, will I get separate blessings for each?

Yes you will receive blessings from each temple with the blessings in covers that are marked with the temple/deity names on them.


Who does the archana?

The Archanas will be done by the the agents of EPrarthana.com in different cities. The agent will perform the Archana on your behalf and send the Prasadam to EPrarthana Office from where it will be dispatched to you.


Is EPrarthana.com related to any temple, ashram, religious associations etc?

EPrarthana.com is an independent body and is in no way related to any temple, ashram or religious association. EPrarthana.com is just an internet company that helps people to perform Archanas to various temples in India.


I cannot find the temple I am looking for. What do I do ?

We have put in our best effort to include all major temples. If you cannot find your temple please email us at support@eprarthana.com and we will be more than happy to include it. Another thing to keep in mind while searching for temples is that we have omitted terms like 'Sree', 'Arulmigu' etc before the temple name to facilitate searching. Therefore if you want to look up Kapaleeswar temple in Mylapore, search by the letter 'K' Kapaleeswarar temple and not 'A' Arulmigu Kapaleeswarar temple.


What happens after I place an order?

When your order is placed on the web site, you will see a "Confirmation" page. Your order is then sent over a secure connection to our Office where it will then be processed. After the archana has been performed and the blessings delivered we will send you an e-mail to that effect.


Can I change my order after I have placed it?

We will be happy to change the address where the blessings are to be delivered or date of delivery as long as your order is not on its way to being delivered. To request a change to your order's delivery address or date, please send us an e-mail and the new address. However, once an order is placed we cannot cancel it.


Will you remind me of special functions?

Yes. We will remind you of special functions and festivals if you subscribe to our mailing list or you can conveniently use our reminder service.


How do I use the reminder service?

You can select the link marked 'Reminders' in the left frame of EPrarthana's main page and you will be taken to the reminders page. There you can select the reminder date and event for eg., Mother's birthday, Wedding anniversary, Wife's birthday etc and then select the frequency for which you need reminders. Based on the frequency we will send you reminders with the event you have selected. You are allowed to choose as many reminders you want. You need not have to be a registered user to use our reminder service.


How much does it cost for registration, reminder services?

The reminder service and registration are absolutely free for visitors of EPrarthana.com. Therefore we encourage you to use them as you please.


What is a virtual pooja?

A virtual pooja is a compliment of EPrarthana.com to its visitors. Virtual poojas are created using the latest cutting edge technologies in multimedia. You can select the deity of your choice from the virtual pooja page and you can perform the pooja right from your desktop. You can perform Aarathi and offer flowers to your favorite deity just by clicking the appropriate buttons. A mantra will be chanted in the background corresponding to the deity displayed. You can bookmark this page and use it to perform your daily pooja.


How do we contact EPrarthana.com ?

You can send all your queries to support@eprarthana.com All your queries will be answered as soon as possible.


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